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apple convent garden

Booking A Genius Bar Appointment At Apple Store in London

One way of getting your iPhone, iPad, Mac or MacBook fixed in London is to go to the Apple Genius Bar. There are five locations in the London area that offer Genius Bar, retail and repair services.

Warning: Average waiting time for an appointment in a Genius Bar can be up to 3 weeks!

They are extremely busy due to the large amount of people that live in the Greater London area. It is highly advisable that you contact the location that you are planning to visit in order to check availability first.

In order to find the place that you want to visit, take a look below.

Looking to get your device fixed quickly?

Here at Repairly, we collect, repair and return your device in an average of 2 hours and 06 minutes. You don’t even have to leave your desk.

Check us out here.

Visit Repairly

Not only do you get your phone collected and delivered for free, Repairly offers a 12-month warranty. Often, it works out cheaper than getting your phone fixed with Apple directly.

So I smashed my phone- and had it back and fixed for less than the cost of Apple in 3 hours.

Hattie Willis 

Finding A Genius Bar

If you’re still looking for a Genius Bar, then you can take a look at the addresses below. We’ll tell you how to find the store and how to make a reservation too.

Genius Bar: Brent Cross

Address: Upper West Mall, London, NW4 3FP

You can contact the Apple shop in Brent Cross by calling their phone number which is 020 3126 9200. They are located within the Upper West Mall and can be easily found.

Their opening times are:

Monday 10am–8pm
Tuesday 10am–8pm
Wednesday 10am–8pm
Thursday 10am–8pm
Friday 10am–8pm
Saturday 9am–8pm
Sunday 12–6pm

Here is what the store front looks like:

Source: Flikr

Genius Bar: Covent Garden

Address: No. 1-7 The Piazza, London, WC2E 8HB

The Genius Bar in Covent Garden is based a short walk away from The Strand. This is a very central located venue and is very popular. As a result, it can often be busy and long waiting times can be expected.

You can ring ahead by calling: 0207447 1400

Their opening times are as follows:

Monday 10am–8pm
Tuesday 10am–8pm
Wednesday 10am–8pm
Thursday 10am–8pm
Friday 10am–8pm
Saturday 10am–8pm
Sunday 12–6pm

Apple Covent Garden is a very beautiful space. As you can see from the picture below, it has a huge open roof and detailed brickwork.

apple convent garden

Source: LondonTown

Genius Bar: Regent Street

Address: 235 Regent Street, London, W1B 2EL

The Apple Store on Regent Street is based in the Mayfair area of London. This premium location is based close to the main shopping areas of London and lots of other big retails outlets.

If you are looking to get a repair on your iPhone, iPad or MacBook then this might not be the ideal location. It is one that is naturally busy with lots of people looking to buy Apple products due to the region of London that it’s in.

Either book ahead (likely to be weeks), choose a different location or get your device picked up immediately and returned in 2 hours by Repairly.

Here is the Regent Street phone number: 020 7153 9000

Here are the Apple Regent Street opening times:

Monday 10am–9pm
Tuesday 10am–9pm
Wednesday 10am–9pm
Thursday 10am–9pm
Friday 10am–9pm
Saturday 10am–8pm
Sunday 12–6pm

It can be found just around the corner for the Oxford Circus tube station on Oxford Street. Look out for the big arches of the store:

Apple store at Regents Sreet London

Source: Wikipedia

Genius Bar: Stratford City

Address: The Arcade, Westfield Stratford City, London, E20 1EQ

The Westfield Stratford City Apple store is one of the biggest in London. The important thing to note here is that there are two Westfield malls in London, one in West London and another in East. This store is located in the latter East, not the West Shepherds Bush Westfield shopping centre.

If you want to call the Stratford Apple Centre, their number is 0208277 2200

The opening times are:

Monday 10am–9pm
Tuesday 10am–9pm
Wednesday 10am–9pm
Thursday 10am–9pm
Friday 10am–9pm
Saturday 9am–9pm
Sunday 12–6pm

Nestled away in the large shopping centre, the shop can be found on the first floor. This is what the outside of the looks like:

genius bar stratford

Source: Flickr

Genius Bar: White City

Address: Westfield London, London, W12 7GF

This Apple Store is the opposite side of town from the Stratford location. It is located in the White City Westfield shopping centre, nearby to Shepherds Bush.

The centre is in the Borough of Hammersmith and Fulham in West London. It is an easy centre to find and is located on the first floor of the shopping mall.

If you want to give them a call ahead of your visit, their phone number is 0208433 4600.

The opening times of this location are:

Monday 10am–10pm
Tuesday 10am–10pm
Wednesday 10am–10pm
Thursday 10am–10pm
Friday 10am–10pm
Saturday 10am–10pm
Sunday 12–6pm

Westfield mall

Source: Flickr

Live slightly further out? You can also find stores in; Bromley, Bentall Centre, Watford, Bluewater or Lakeside.

How To Book An Appointment

If you’re set on paying Apple a visit, then it is highly recommended that you book an appointment. Many of the London stores are busy due to the high demand. Here are some of the ways that you can book a reservation before you turn up. This will make sure that you get served in the quickest way.

Are you too busy to take a trip to the store? Don’t want to wait several weeks for an appointment? Repairly can help you get your phone fixed on the same day. We’ll collect from your location. Simply book a time online here.

Online Reservation

One of the easiest ways to make your reservation for the Genius Bar is to use Apple’s online booking portal. You can navigate through their page to select a time and location that suits you.

Visit the Apple Website here.

Apple Store App

Apple also have an app for their stores. You can download it from iTunes or your App Store on your iPhone. Using this app you can easily book an appointment.

The link to download it from can be found here.

Telephone Reservation

If you don’t fancy trying to navigate through Apple’s tricky interface (hint: they don’t want you to visit their busy stores), you can give them a call directly. Find the phone numbers for the London stores here:

Brent Cross 020 3126 9200

Covent Garden 0207447 1400

Regent Street 020 7153 9000

Stratford City 0208277 2200

White City 0208433 4600

In-Store Visit

You can visit the store directly. It is advisable not to do this as stores are often busy and do not have spare capacity to take walk-in bookings. You’ll like be told to make an appointment and then visit on another day.

Small problem? Try Twitter

There is an Apple Support twitter account which you can tweet problems to.


Customer Reviews

We’re so grateful that our customers have been kind enough to let us know what they think of our service. Good or bad, we always ask our customers for feedback.

It’s extremely important to us as it allows us to improve. To understand what our customers love, or don’t like, will help us evolve the Repairly service.

If you’re a Repairly customer, then we would love for you to tell us and the world about your experience on one of the platforms below. If you’re thinking about using Repairly, welcome, please feel free to read what people think about our service 🙂

Google Reviews

Google is our favourite place to receive reviews and it is where we have the most reviews. As of January 2017 we have 59 reviews at a 4.9 star rating!

You can check out our Google Reviews here.

repairly google review

Facebook Reviews

We also love to hear from people on Facebook. We don’t have as many reviews here, we have 11 and 4.6 star rating.

You can check them out here.


We LOVE it when our customers give us a shoutout on Twitter. It’s really touching when somebody takes the time to give us a tweet. We love it so much, that you’ll see we have embedded a few on our homepage!

Here’s our Twitter profile: @repairly



TrustPilot isn’t really a platform that we use, but a few of our lovely customers have left some reviews there. We currently have 4, 5 star reviews on there.

mental health entrepreneurship

Mental Health & Entrepreneurship with Sanctus


It was a quiet Sunday evening, and I had just got back from a holiday in Portugal. I was in the middle of trying to change a lightbulb (true progress on the DIY front for me), and I felt the need to tell Rich, my co-founder, about a feeling that had been consuming me for three weeks or so.

I had been filled by a pretty deep sadness. It wasn’t about any one thing in particular, but it made my tasks seem less achievable. Goals seemed further away, my connection to those around me seemed dull and dampened. Very unlike me, I was low on energy.

Rich discussed it with me whilst observing my miserable efforts with the lightbulb. We arrived at the conclusion that a faint imposter syndrome had turned into the start of a feeling that seemed much like depression. Without necessarily trying to solve the problem immediately, the simple act of telling Rich how I actually felt, made a substantial difference for me.

From my experience, mental health is a topic that gets ignored in entrepreneurship.

Whether it’s the stigma that still surrounds it, or if it’s the media glamorises working ourselves to the ground, it seems undeniable that founders aren’t paying enough attention to their own emotions yet.

Entrepreneurship and Identity

It gets scarier when you look at how entrepreneurs define their identities. Typically, as James and I mention here, your identity is inextricably linked to your startup. I.e. Fraser = Repairly, James = Sanctus.

It’s an interesting paradigm. When you’re winning, you’re really winning. It means that you hustle harder: when your sense of worth is derived from your business succeeding, you have a strong imperative to push for growth.

But, you’ll also run into this:

There’s a lot of up and downs on there. The more attached your identity is to your startup’s success, the more your emotions will peak and crash. It’s pretty brutal, in my experience.

This is where techniques to manage your mental health are seriously powerful. They won’t stop your emotions from swinging. But, having your mental health in check will bring emotions to a more stable equilibrium.

In the long term, I believe this will make you a more effective entrepreneur. Your cognition will be less loaded with unhelpful emotions, giving you more optimism, greater clarity of thought, more empathy, more creativity… and the list goes on.

Enter James From Sanctus

To get started on understanding your mental health, check out the clip below. There’s plenty of discussion on the topic, as well as suggestions for getting started with techniques such as meditation and awareness practice.




How to backup Your iPhone and Android Device

Technology repair is a complicated and often tricky business. While a very rare occurrence, sometimes data can be lost during a technology repair. For this reason we recommend that you fully back up your Device before your repair, just in case. We also advise, for you own piece of mind, that any sensitive data or accounts be temporarily removed from the Device before handing it over to us.

How to back up to iTunes

1: Connect your Device to your computer with a USB sync cable.

2: Dependant on your previous setup, this may launch iTunes and begin the sync process, which includes making a backup of your Device’s software.

If your iPhone isn’t set to auto-sync, continue on to Step 3, shown below. 

3: You may see a ‘Trust This Computer’ message – go ahead and agree to it (as long as you do!). Once you’re connected in iTunes, click the phone icon to bring up the summary screen for your iPhone. Head to the Backups section, and click ‘Back Up Now’.

Back up to iCloud

1: Connect your iPhone to a Wi-Fi network.

2: Head into your iPhone Settings, and tap iCloud.

3: Tap Backup, then toggle iCloud Backup on. Hit ‘Back Up Now’. This may happen quickly, or it may take hours (it depends on how much time has passed since your last backup)

4: To verify that the backup finished successfully, head to Settings > iCloud > Storage > Manage Storage. Then select your iPhone. You should see details of the backup you just made, including time and size.

Back up for Android

  1. Connect your Android to your computer with a USB sync cable. It’ll show up as an ‘external hard drive‘. If you’re using a Mac, you will likely need to download a tool called ‘Android File Transfer‘ for this step.
  2. Head into the folder and navigate to the ‘DCIM‘ folder. This folder should contain the video and picture data from your Device.
  3. Select which files you’d like to backup, then drag them to a safe area on your computer that you will remember. You’re all done!

Repairly’s Testing Procedure

Please provide us with the passcode to your Device, or temporarily disable it before your repair. This is so that we can fully test your Device before and after the repair for some of its key functionalities.

If you like, we can complete the repair without the passcode, but we can only give a warranty on the part we repair, as opposed to a full warranty on the Device for our labour.

Some issues that we’ll need a passcode to test are:

  • Microphone
  • Ear Speaker
  • Loud Speaker
  • Proximity Sensor
  • Front & Rear Camera
  • 3D Touch
  • Digitiser
  • Bluetooth
  • WiFi/GPS
  • Cellular Reception
  • Headphone Jack

How To Disable Your Passcode



  1. Head to ‘Settings’ on your iPhone.
  2. Tap ‘Touch ID & Passcode’
  3. Tap ‘Turn Passcode off’


  1. On your Home screen, tap the Apps icon
    Note: On some Android devices, the Apps icon doesn’t appear on the home screen.
  2. Go to Settings and tap Security
  3. Tap Screen Lock
  4. Enter your Password and Tap Done
  5. Tap None


samsung infographic headline

[Infographic] Samsung Galaxy Note 7: The Disaster in Numbers

Samsung has been in the spotlight after their flagship Galaxy Note 7 smartphone started bursting into flames. The company initiated a product recall in September 2016 but as the situation escalated they had to permanently discontinue the Note 7 altogether.

Take a look at our infographic summarising the fiasco below.

Want to share this on your website or blog? Use the following code to embed the infographic:


<a href=””><img src=”/blog/wp-content/uploads/2016/10/FJ1016493-01.png”></a><br>Infographic Designed By <a href=””>Repairly</a>



Want to share this on your website or blog? Use the following code to embed the infographic:

<a href=””><img src=”/blog/wp-content/uploads/2016/10/FJ1016493-01.png”></a><br>Infographic Designed By <a href=””>Repairly</a>

Worldwide Recall
– Over 2.5 million Galaxy Note 7 phones were recalled in September 2016 due to the risk of malfunction and fire.
– Samsung was expected to sell 19 million Note 7 phones. According to analysts the company would have been expected to sell around 19 million devices in the product’s lifecycle.

Battery Problems
– 96 Galaxy Note 7 devices were reported with issues.
– 13 people injured. Samsung customers suffered from burns and injuries.
– 47 people faced damaged property. Other Samsung customers faced damaged personal property.
– 2 caught fire during flight. The Note 7 is now banned from so many airlines, they’ve opened stalls in airports for customers to get a refund or trade-in their device before their flight.

Impact on Samsung
– Samsung could lose $17 billion in revenue. Analysts from Credit Suisse predicted Samsung to lose nearly US$17 billion in revenue from the recall and discontinuation.
– After the news Samsung stock slumped 10%…
– Wiping $21bn from its market value.
– 5 – 7 million Samsung users are expected to switch to Apple iPhone. Analysts at KGI believe that the consumer trust has been damaged meaning many Samsung users could switch to alternatives such as the iPhone and Google Pixel.

Sources: See infographic.

Thank you for viewing our infographic. If you have any questions, please get in touch with or Repairly.

How to use your headphones as a remote control for your phone

Have you ever wondered how people use their headphones as a remote control for their phone?

It can come incredibly handy for things like answering calls or taking photos.

Check out our Repairly Tips video below:

Looking for a repair in Bournemouth?

Are you looking for a phone or tablet repair in Bournemouth?

We’ve just partnered with a top quality centre in the area. They’re called Andre’s repairs. We highly recommend them.

They’re professional, friendly and offer the best quality repairs in Bournemouth 🙂

Check out our friends at Andre’s Repairs here!

Cafes near Liverpool Street, London (UK)

The restaurants in and around the area of Liverpool Street are made up of a unique mix of high-end restaurants that are the perfect location for business meetings and special occasions, and the more down to earth, casual-style restaurants and pubs perfect for the more casual dinner to unwind. Liverpool Street restaurants are a combination of popular dining chains and independents where they offer everything from Indian cuisine to the traditional slice of pizza and top of the line restaurants like the Galvin La Chapelle and L’Anima where upscale meets impeccable. Below is a list of the best of the best.

Galvin La Chapelle

Housed in the stately confines of a previously converted Victorian chapel, this Michelin-starred, and Grade II-listed restaurant brings together a comfortable informality with a quality class appeal. The restaurant’s intricately presented French cuisine is outclassed only by its taste as it is also important.


One should not pass up the Hakkasan group’s Liverpool Street fine-dining Chinese restaurant the HKK. It’sone of a kind eight-course tasting menu is something that no one should miss. By focusing on a single menu, the top quality staff has been able to perfect each and every aspect of the dining experience and this is why HKK ranks high on our list of must visit area eateries.


L’Anima is a definite favourite in the Liverpool Street area. The restaurant’s uncluttered bleached surroundings, vaulted ceilings, and glass walls are the backdrop for the area’s best Italian cooking. The seasonally focused menu includes an impressive list of flavours and the world class staff and wonderful collection of regional Italian wines help to make L’Anima a definite addition to our list as far as it is concerned.


Its seventh-floor location and seasonal picturesque roof terrace bring this second Michelin-starred restaurant to our list. There may be no better place for fresh seafood than the Angler’s gallery-style dining. The exceptional service staff is at its ready to serve the latest catch accompanied by the perfect international wine. A must visit eatery for anyone travelling through the Liverpool Street area to understand what’s going on there.

Cinnamon Kitchen

Vivek Singh’s Cinnamon group kitchen finds its home in an aged spice warehouse though its sleek decor, and open kitchen is completely up to date. Much easier on the pocket book than our other additions the Cinnamon Kitchen’s six-course tasting menu is a slightly lower scale and different rendition of the HKK’s. An excellent combination of freshness, quality, and impeccable service.


The first establishment of the former Cinnamon Club’s Abdul Yaseen is a wonderful bringing together of east and west tastes. Everything from the flavours and cooking techniques to the décor speaks to its diversity. Entering, one is swept away into a contemporary Indian palace where gold chandeliers hang from every ceiling in addition to silver elephant heads embellish every wall. The formality one might expect tempered by an open kitchen where a wood-fired oven cooks non-traditional naans as well as an international selection of wines that has been brought together with an eclectic collection of unique cocktails.

Click here to learn about the iPhone Repair in Liverpool Street that we offer.